Process of an interior project
Phase 1
Programming - Where we begin
Through interviews, surveys and observation we develop an understanding of your company and the project at hand. There is a need for us to understand how your company works, how work gets done and how your staff interact with each other. An inventory of any existing furniture, furnishing and equipment that is intended for re-use is completed.
Every project is different and it is therefore important for us to establish your expectations of the project and work to be completed.
Phase 2
Planning - Mapping a solution
A space plan is produced that addresses all of the concerns and objectives expressed during the programming phase. This layout plan is revised until everyone is satisfied as a right solution. At this time we also produce a budget estimation that reflects your expectations of the design, finishes and materials that will be used in your project. We further produce a project schedule that outlines the time frames and milestone for successfully delivery on time.
Phase 3
Preliminary design and Cost estimation - Developing a Concept design
During this phase we develop a 3d concept design or ambiance selection that reflects the image of your company and what you want to project to your clients and employees. It is a process of presenting materials, finishing… and detailed quotation that eventually capture the vision you have for your new offices.
All of above phases will be discussed detail and finalized with a contract agreement.
Phase 4
Design Documentation and Site Preparation
The Design Documentation consists of a series of drawings, sample board of material, specifications and detailed instructions that allow a main contractor, as what we are also to be, to accurately price the work to be completed. We also co-ordinate the services of the Mechanical & Electrical Engineers whose drawings are required to complete the package that is needed to receive a Building Permit. All necessary preparation at the site have to be ready at this stage. Skillful workers and engineers are dispatched to site.
Phase 5
Construction - Furniture Manufacturing and Coordination
To make sure the whole project gets done perfectly, during this critical phase, as the main contractor, we conduct weekly site meetings with all involved in completing the project, to ensure the project stays on schedule and that everything is done according to the drawings. Administration consumes a lot of efforts during this phase as we handle change orders, revisions, sub-trade communication, and coordination with the landlord and deal with all the other vendors needed to complete the project. Meanwhile, whole set of furniture to be installed is managed to be manufactured at our factory and other vendors' factory to strictly meet the project master schedule .
Phase 6
Complete project and hand-over to Client
Phase 7
As built drawings and after sales service
At APA, the commitment doesn't end with installation. We aim to build long term relationships with all of clients, so your satisfaction and peace of mind is our priority. Our full after sales service ensures that not even the smallest detail is neglected and all complaints will be strictly monitored and adhered to the relevant department so that we could deal with client’s complaints immediately. In case of necessity a more detailed investigation will be carried out to solve the problem or to have a thorough answer.
Until the complaint is rectified, our client will receive an apology with details of steps we believe are necessary in the circumstances. We will also explain what we are doing to prevent the problem happening again. “Customers first, quality best, service perfect" is our principle of service.